Our FAQs
Question & Answer
Frequently Asked Questions
Is my ID/Passport required at check-in?
Yes, presenting a valid ID or passport at check-in is required. This helps protect our guests and ensures the integrity of our bookings.
What are the benefits of early booking?
Booking early allows you to secure better prices, sometimes even up to three months in advance. Our units tend to book very quickly, so early reservations can help ensure you get the dates and rates you prefer.
How do I cancel my booking?
To cancel your booking, please contact our customer support team. They will assist you with the cancellation process and inform you of any applicable fees or refund policies.
Will my credit card be charged prior to my arrival?
Yes, your credit card will be used for the security deposit. 25% of the total price will be charged at the time of booking, 50% will be charged within 30 days of arrival, and the remaining balance will be charged upon arrival.
What is check-in/check-out time?
Standard check-in is between 15:00 (3:00 pm) and 21:00 (9:00 pm) without additional fees. Check-out time is by 11:00 am. If you require check-in or check-out outside of these hours, additional fees may apply.
Can I check in early or late?
Early check-in is available for a fee of 20 euros. Check-in after 21:00 (9:00 pm) incurs a fee of 25 euros, and check-in after 23:00 (11:00 pm) incurs a fee of 50 euros. Please contact us in advance to inquire about availability and any associated fees.
Are there any additional fees for extra guests?
Yes, additional guests may incur extra charges. Please check the booking details or contact us for information on fees related to extra guests.
Is there parking available?
Parking availability depends on the property. Some locations offer free parking, while others may charge a fee. Please inquire about parking options when booking.
What amenities are included in the unit?
Our units typically include basic amenities such as Wi-Fi, kitchen facilities, and linens. For specific amenities, please refer to the property description or contact us for detailed information.
Can I request special accommodations or services?
Yes, special requests can be accommodated based on availability. Please inform us in advance of any specific needs or requests, and we will do our best to assist you.
What is the policy on pets?
Our pet policy varies by property. Some locations may allow pets with prior notice, while others may have restrictions. Please check the property’s pet policy before booking.
How can I contact customer support during my stay?
You can contact our customer support team via phone, email, or through the messaging system provided in your booking confirmation. We’re available to assist you with any issues or questions during your stay.